Feel Good Syndicate / Feel Good Syndicate Productions (FGS Productions)

Last updated: 8 June 2026

1. Introduction

This Privacy Policy explains how Feel Good Syndicate / Feel Good Syndicate Productions (FGS Productions) ("we", "us", "our") collects, uses, stores, and protects your personal information. We are committed to complying with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African data protection legislation.

This policy applies to personal information collected through our website at http://www.feelgoodsyndicate.co.za, including our contact form, mailing list signup, and any other means of communication with us.

2. Who We Are

Feel Good Syndicate / Feel Good Syndicate Productions (FGS Productions) is a South African entertainment and events business specialising in live music productions, tribute shows, audio and music services, and related events.

For the purposes of POPIA, we are the Responsible Party in relation to your personal information. Contact details are provided at the end of this policy.

3. What Information We Collect

We may collect the following categories of personal information:

• Contact form submissions: your name, email address, and any message content you voluntarily provide
• Mailing list subscribers: your nickname (optional) and email address
• Website usage data: anonymised technical data such as browser type, IP address, and pages visited, collected via cookies (see our Cookie Policy)

We do not collect sensitive personal information (as defined in POPIA) and we do not collect information from children under 18 years of age.

4. How We Use Your Information

We use your personal information only for the following lawful purposes:

• To respond to enquiries submitted through our contact form
• To send you event updates, show announcements, and news (mailing list subscribers only)
• To improve our website and communications
• To comply with any legal obligations

We will not use your information for any purpose incompatible with the purpose for which it was collected.

5. Legal Basis for Processing (POPIA)

We process your personal information on the following grounds under POPIA:

• Consent: where you have voluntarily provided your information via our contact form or mailing list signup
• Legitimate interest: to respond to your enquiries and operate our business
• Legal obligation: where required by South African law

6. How We Store and Protect Your Information

Your personal information is stored securely. Marketing mailing list data is managed through Mailchimp, which implements industry-standard security measures. Contact form data is processed through our website platform (Sitejet).

We take reasonable technical and organisational measures to prevent unauthorised access, loss, disclosure, or destruction of your personal information. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Sharing of Your Information

We will never sell your personal information to any third party.

We may share your information only in the following limited circumstances:

• With Mailchimp, solely to deliver mailing list communications on our behalf
• With our website platform provider (Sitejet) for the purpose of operating our website
• Where required by South African law, regulation, or a valid court order
• With your explicit consent for any other purpose

Any third-party service providers we use are required to handle your information in accordance with applicable data protection law.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right of access: to request a copy of the personal information we hold about you
• Right to correction: to request correction of inaccurate or incomplete information
• Right to deletion: to request deletion of your personal information
• Right to object: to object to the processing of your personal information
• Right to withdraw consent: to unsubscribe from our mailing list at any time via the “Unsubscribe” link in any email, or to withdraw consent for other processing by contacting us
• Right to complain: to lodge a complaint with the Information Regulator of South Africa (see section 13)

To exercise any of these rights, contact us at: info@feelgoodsyndicate.co.za

9. Data Retention

We retain your personal information only for as long as necessary for the purpose for which it was collected, or as required by law. Mailing list subscribers’ data is retained until you unsubscribe or request deletion. Contact form submissions are retained only as long as needed to respond to your enquiry.

10. International Transfers

Some of our service providers (such as Mailchimp) may process data outside South Africa. Where this occurs, we take steps to ensure your information receives an adequate level of protection in accordance with POPIA.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Entity: Feel Good Syndicate / Feel Good Syndicate Productions (FGS Productions)
• Email: info@feelgoodsyndicate.co.za
• Website: http://www.feelgoodsyndicate.co.za

13. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: www.inforegulator.org.za
• General enquiries: inforeg@justice.gov.za
• POPIA complaints: POPIAComplaints@inforegulator.org.za